Home» Conditions of Sale SALES CONDITIONS The portal www.tallerdebambu.com is regulated by the policies, terms and conditions explained below. BY USING OUR WEBSITE OR BY ORDERING ANY OF OUR PRODUTS YOU AUTOMATICALLY ACCEPT ALL THESE TERMS AND CONDITIONS. THEREFORE WE KINDLY ASK YOU TO READ CAREFULLY THE FOLLOWING INFORMATION BEFORE CONTINUING. www.tallerdebambu.com reserves the right to change any of the terms or conditions at any time in the future. Any change will be automatically applied to any purchase since the moment of its publication on our website. It is the client’s responsibility to check this information before making any purchase or using this portal. INFORMATION ABOUT THE PRODUCTS The products’ descriptions provided on the portal are accurate and based on the original products. Any other additional information given about the items has just an informative character and we do not take any responsibility for any mistake or lack of accuracy on it. However, we commit to amending any mistake or incorrect information as soon as we are aware of it. Every customer has the right to cancel a purchase within 7 working days, as a result of the non-conformity with the products received (please see point 7 of our cancellation policies) ORDERS OR PURCHASES Clients must click on “add to the shopping bag” to start any purchase process and must have accepted all the sales terms explained in this section. Customers will be asked to register online using a personal email address and a password. The use of the password is completely personal and non-transferrable and customers should not let any third person to use it, not even on a temporary basis. We commit ourselves to use it in a responsible way and to keep it secret, taking all blame on the event of a disclosure of any confidential information to a third party. We encourage customers to change immediately their password in case they suspect it has being used or manipulated by a third person. As soon as the customer is successfully registered on our portal, they will be able to proceed with their order or purchase. www.tallerdebambu.com will send an email to the personal address provided within the next hours to confirm that the order has been completed. You will also be sent an email confirming that the order has been dispatched. Prices VAT and/or any other tax is included in the price showed on the website www.tallerdebambu.com Delivery costs are NOT included in the price. They will be invoiced separately from the product’s price and the costs must be paid by the customer. Due to the special nature of all the products made by www.tallerdebambu.com, we reserve the right to change the prices at any time and without notice. Nevertheless no prices will be modified once a customer’s order is registered and completed on the portal. Payment The payment methods accepted are: credit card, debit card or bank transfer. All debit or credit card payments are made through a safe payment portal, SERVIRED (see safe payment) Payment by bank transfer should be sent to the following account Bank name: Banco Sabadell Account’s holder: Jesús María Baquero Dionis Account: ES27 0081 7221 4100 0107 4814 In case of a bank transfer, please quote your order’s number on the reference. The orders will only be dispatched after the relevant payment confirmation is received. Safe payment The payment portal is a safe and reliable way of making an online payment. It protects the customer’s information and bank details and they are never disclosed to the seller or the provider. Delivery Orders will be sent to the address provided by the customer at the time of their payment method selection. The usual delivery time is within 72 and 120 hours (3 to 5 working days) after the order confirmation (in the case of a bank transfer payment, items will be dispatched only after the payment confirmation, what might delay the delivery a few days). In the event that the customer has not received the order after this period, they will be able to cancel the order if they wish to. Further details regarding this term can be found on the section 7 of the Sells General Terms. A delivery is considered completed as soon as the products are received by the customer at the address provided. It is the customer’s responsibility to make sure the order received is correct and in perfect conditions. Customers are free to present a complaint against the courier company through a certified letter with acknowledgement within the next 3 working days after the order’s delivery. We kindly ask you to send a copy of the letter to our email address: email@example.com in order to supervise the complaint process. Loss of parcels. If you have not received your order after 10 working days since the moment you got the dispatch confirmation, you should get in contact with us through our email firstname.lastname@example.org, indicating your order’s confirmation number. DISMISSED AND RETURN In case of noncompliance, the client will have a repayment period of 7 working days, counting from the date of receipt of the product by the customer. Before making the return, the customer must notify this operation to www.tallerdebambu.com via email email@example.com. The products should be returned properly protected in their original packaging, in perfect condition for resale (not damaged, broken or dirty) to the address shown in the sender of the order received. Exempted from returning, products that have been personalized with any type of recording. The shipping costs will be borne by the customer, who can choose the shuttle service or courier your choice. Returns that are not paid at the time of shipment by the customer will not be accepted. The risks of returning the product are borne by the customer. Once the package has been received by www.tallerdebambu.com and has been verified that the returned products are in perfect condition, the refund procedure will be performed by the amounts corresponding to the returned products. Once the refund procedure is initiated shall communicate this information to the customer via email. www.tallerdebambu.com proceed to refund the amount paid to the customer excluding shipping costs. In the case of defective or not corresponding to the order placed by the customer products, shipping and return costs borne by www.tallerdebambu.com Varranty www.tallerdebambu.com guarantees that the products presented for sale without defects or hidden vices that can make them dangerous or unsuitable for normal use. Warranties and after-sales services is governed by Royal Decree 1/2007 of 16 November approving the text of the General Law for the Protection of Consumers and Customers. Agree with this standard, the seller is forced to: Consumer and customer deliver products which comply with those published on the Web, responding compared to that of any lack of conformity. Consumer and customer has the right to repair the product, a replacement thereof, to a price reduction or termination of contract. The warranty will be valid in case of defects or damage caused by external factors, accidents, etc. Excluded from warranty products modified, repaired, integrated or added by the customer or most any other person authorized by the Supplier. Not applicable the guarantee is a visible defects and defects of conformity of the product to which any claim must be made by the member's question in one 7 days following delivery of the Products. The warranty does not cover damaged during transport or misuse Products UN. INTELLECTUAL PROPERTY All site content www.tallerdebambu.com such as text, photographs, product features are the exclusive property of www.tallerdebambu.com being therefore protected by national and international law. The use of all elements of intellectual property for commercial purposes as well as their distribution, modification or alteration is strictly prohibited. In this regard and in accordance with the provisions of the legislation on Intellectual Property are strictly intended for private use, unless different provisions of the code of intellectual property or except for a prior authorization apply www.tallerdebambu .com Any total or partial reproduction of the catalog www.tallerdebambu.com is prohibited. RESPONSIBILITY - DISPUTES - APPLICABLE LAW RESPONSIBILITY - DISPUTES - APPLICABLE LAW In case of dispute, the customer will be directed, first, to www.tallerdebambu.com to reach an amicable resolution. Failing that, for as many interpretative issues or litigation that may arise will apply Spanish law and in case of dispute, both parties agree to submit, renouncing any other jurisdiction that could correspond to the jurisdiction of the Courts of the city Zaragoza. Datos personales / privacidad www.tallerdebambu.com undertakes to respect the confidentiality of personal data provided by customers on the website. www.tallerdebambu.com stores information in its database only when such information is provided by a visitor on a voluntary basis at the time of registering to place an order. If you want your information not included in our database, you can request removal through email firstname.lastname@example.org. According to the provisions of Law 15/1999 of December 13, Protection of Personal Data (Act), we inform you that the personal data you provide us through our Web site or by electronic mailings, will be incorporated into an automated file owned by www.tallerdebambu.com in order to manage, provide, expand and improve the services offered on the Web site, run sales through the Web site are made, send surveys, updates services and to send advertising or promotional information on products offered by www.tallerdebambu.com.